125win Privacy Policy – How We Protect Your Data
Your privacy is 125win's top priority. This document outlines exactly what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Effective Date: January 2026 | Version 1.4
1. Information We Collect
When you register or use 125win's services, we collect several categories of information to ensure the platform operates smoothly and that your experience is safe and seamless.
Account Information
During registration, you are required to provide your full name, date of birth, phone number, email address, and password. This information is used to create and verify your account identity and to ensure only authorised individuals can access the account.
Device & Browser Information
We automatically record technical information including device type, operating system, browser version, IP address, and time zone. This data is used to detect unauthorised access, resolve technical issues, and optimise how the platform displays on your device.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we retain transaction records including the payment method used (GrabPay, Touch 'n Go, bank transfer), amount, and transaction date. We do not store credit card numbers or bank account details directly — transactions are processed through third-party payment gateways that use industry-standard encryption.
Cookies & Usage Data
The 125win platform uses cookies — small text files stored in your browser — to maintain login sessions, save language preferences, and record usage patterns such as pages visited and time spent. This usage data helps us improve the interface and personalise your experience.
2. How We Use Your Information
125win uses the information collected solely for the following purposes:
- Account management: Creating, verifying, and securing user accounts, and processing password reset requests.
- Transaction processing: Processing MYR deposits and withdrawals accurately and promptly, and sending transaction confirmations via email or SMS.
- Customer support: Responding to enquiries, resolving complaints, and providing technical support related to your account or gameplay.
- Platform security: Detecting and preventing fraud, hacking attempts, or account misuse through monitoring of suspicious activity.
- Legal compliance: Meeting reporting requirements to the relevant authorities in Malaysia where required by law.
- Platform improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the interface, performance, and content offerings.
We do not use your personal information to serve third-party advertisements unrelated to 125win without your explicit consent.
5. Information Sharing & User Rights
Third-Party Sharing
125win does not sell, rent, or disclose your personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment service providers: Payment gateways that process your MYR transactions receive only the minimum information necessary to complete the payment. They are bound by strict confidentiality agreements.
- Legal authorities: When required by court order or applicable Malaysian legal compliance obligations.
- Technical service providers: Parties that assist in operating the platform (such as hosting and security) are given only the minimum access to data needed for their tasks and are bound by data protection agreements.
Your Rights as a User
As a 125win user, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal information we hold about you at any time.
- Right of rectification: If any information in your account is inaccurate or incomplete, you have the right to request a correction.
- Right to erasure: You may request deletion of your personal data, subject to applicable legal retention obligations. Deletion requests will be processed within 30 business days.
- Right to restrict processing: You may ask us to restrict how your data is used in certain circumstances.
To exercise any of the rights above, contact the 125win support team by email: [email protected]
6. Policy Changes & Contact Us
125win reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via email or an in-platform notice at least 14 days before they take effect.
Your continued use of the 125win platform after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
- Email: [email protected]
- Help page: 125win FAQ
We aim to respond to all privacy-related enquiries within 5 business days.